We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we strictly comply with all applicable Australian privacy laws.
Why we collect information
We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
How we collect this information
We store your registration and ordering detail so that you don't have to re-enter your details every time you shop with us. And sometimes we add to your personal information with data from external sources. This is usually only done to verify the accuracy of the information we have, and to personalise and improve our services. Generally, the personal information we collect is supplied by you.
What we collect
The information we collect includes your name, business name, address, delivery address, phone number and e-mail address.
Sharing your information
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies, outsourced call-centres, mail houses and third party fulfilment contractors.
Aneva is committed to reducing the amount of fraud it faces. Accordingly, as a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information supplied by you is considered by us to be false or misleading, we will, at our discretion, report this to the appropriate authorities.
From time to time, we may provide data to other business partners for various purposes such as marketing research.
If you would like to access your personal information, please email us at firstname.lastname@example.org or call us on (03) 9527 5259, Monday - Friday 10am - 5pm (AEST).
Aneva will take all reasonable steps to store your personal information securely as it is in our interest to make sure you feel confident shopping with us online.
About cookies and what they tell us
A cookie is a small amount of information sent from a web server to your computer when you use our website. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping cart, it does not tell us your personal identity unless you are registered with us.
Aneva has no control over the privacy practices of other websites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.
Direct marketing by mail and email
If you do not wish to receive promotional material from us, please uncheck the relevant box when you register with us. If you no longer wish to receive these promotional material please amend your preferences in "my account", if you no longer wish to receive promotional emails please unsubscribe by clicking the unsubscribe link at the bottom of the promotional email you have received.
Changes to our privacy policies and practices
Our privacy policies and practices may be reviewed and updated from time to time in line with customer expectations and legislative changes.